Coronavirus Update and resources

Like so many of you, we have spent the last several weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Hope, that means understanding how it affects our employees, patients and our community, and then making the necessary adjustments to our work and operations.

In light of everything that is at the forefront, our main objective is keeping the people we care about safe. This has been at the center of our conversations every step of the way. With that in mind, we have made several moves in our business in response to the threat of the coronavirus.

We have transitioned our office staff to either a staggered schedule, in order to comply with social distancing requirements or working remotely from home. Our main headquarters, in Staten Island and the Bronx are only open to caregivers who need to pick up PPE (personal protective equipment) supplies and have informed staff in advance of doing so.

All new and potential employees can be onboarded online so there is no need for person to person contact at this time, which is safer for everyone involved. We have ramped up cleaning services at our offices and are adding hand sanitizer at the front entrances. Sanitizing wipes are near workstations and waiting areas so that employees can keep them continuously cleaned.

Because we are considered essential workers and have to be on the front lines of this pandemic, the health of our staff is of utmost importance and value, and so by DOH mandate, we screen our caregivers daily to make sure that they are operating at 100% before they tend to those who are most vulnerable in our communities, our patients. We also screen and check in on our patients weekly to make sure that they, too are feeling well.

We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.

A strict travel policy for our employees is in place, and we have canceled meetings with large gatherings, again to do what we can to help prevent the spread of the illness. If you don’t feel well, or choose not to visit one of our offices, you may contact us at our website, hopehomecare.com or main number, 718-667-8510. We are ready to serve you or help in whatever way we can.

We will continue to closely monitor the situation and do all we can to protect you and our employees.

Informational Links:

NYSDOH: https://www.health.ny.gov/diseases/communicable/coronavirus/
WHO: https://www.who.int/health-topics/coronavirus
Governor Cuomo: https://www.governor.ny.gov/keywords/coronavirus
Mayor DeBlsasio Office: https://www1.nyc.gov/office-of-the-mayor/news.page

Videos:
Handwashing: https://www.youtube.com/watch?v=d914EnpU4Fo&feature=youtu.be
How to use hand sanitizer: https://youtu.be/B3eq5fLzAOo
Glove removal: https://youtu.be/S4gyNAsPCbU
Covid symptoms: https://youtu.be/oGruT7Fd54E
Prevent the spread of Covid -19: https://youtu.be/9Ay4u7OYOhA

Hotline and mental health:
Mental Health: https://nycwell.cityofnewyork.us/en/
New York State Coronavirus health hotline: 1-888-364-3065